Having issues downloading apps on sony bravia smart tv

The point here is that although you can update via USB, the TV is supposed to update via the network if you choose that option. It is not working correctly if it does not. Zac the Moderator - how about sharing the info with the rest of us that are having this issue. Im Having the same problem. Cant get help on how to fix it. You may check the helpful links below:. Internet is fine. Sony rep directed me to this page saying it would be easy to get an answer.

I'm 70, tech ignorant and it is NOT! This happened the day after Spectrum went full digital but they claim they are not the problem! Kindly send me a private message and include your case number if any so I can check your file.

We are sorry for the inconvenience this caused you. Can you provide me the model number of your TV? Have you tried updating the software version of your TV? If yes, when did you performed the update? I haven't been able to update my TV since last year.

I've tried to resolve the problem when my TV was under warranty and no one was able to help. Every time a new update is released, I try again. Is there a patch, special firmware that will help. Our apologies for the inconvenience that this may have caused. The latest software version of this model was released The Software version is 6.

The unit will enhance once you update it. Thank you for replying, but my problem is my TV not updating at all. I've come here for answers, called Sony within my warranty and no one helped. I paid good money for this TV when it came out and I'm really disappointed I can't enjoy the new features from the updates. Am I really the only one with this problem?

Before you ask, yes its a fat32 usb drive, yes I tried factory reset soft and hard, and automatic update will go on forever with no results. Can anyone suggest a solution? We apologize for the inconvenience. It seems it already needs to be serviced. Kindly refer to our eservice website at:.

Hello, I am having the same problem, I've contacted customer service via chat and even had a "advanced tech" give me a call back without finding a solution other than a service call at my expense.

My Tv is set to automatic updates as well and is still saying there are no updates. I tried the usb method on several different usb drives and even downloaded the software on 4 different computers and it's still a no go.

I have the XBR55xe model that I bought in September of and called about the issue with the latest update November of I was met with the whole "out of warranty out of luck" speech. The unit was just 2 months out of warranty and I couldn't get any help. My tv is stuck on software version: PKG0. I'm am tech savvy, I have a degree in computer science and have been working with computer hardware and software for 20 years.

I Why do I have to pay for a service call, just instruct me on how to access the service screen and email me the recovery software package. I'm glad to see someone else is having this problem. I did contact Sony through chat and called them while I was in warranty.

They told me to wait until another update was available, which I did. The results were the same, won't update. Now I'm told I have to pay to service my TV which should have been told to me while I was still in warranty.

I find this very unprofessional. If there is a patch , or something else that can be done, I would appreciate it. We appreciate your feedback regarding this issue. Please send us a private message, we need to know and check your case number regarding this issue. Thank you. I too have the same problem. It is currently showing PKG0. I have tried to update through the Internet using the System Software update of the TV, but I keep getting a message that says "Your software is up-to-date".

I know a new version 6. I downloaded this version and tried to install manually through USB per the directions. Once the USB is inserted, the TV realizes that there is a new version and begins the installation process. It goes for about 5 minutes with the installation progress bar moving along.

Then it reboots and it comes back with a message that says the "Update was installed successfully. Please remove the USB drive". However, the update did not take and it still shows PKG0. This is driving me NUTS! It's always the same process and the same result! I have reset the data on the TV with same result. I have done a factory reset with the same result.

By trade, I am an IT professional software engineer and I have done countless installations of all of my electronic systems, so I know what I am doing. This is totally frustrating! I realize my TV is out of warranty, but updating the firmware of any electronic device, is a fundamental function of such device and should work without any issues! At this point, is there a solution that can be applied that can resolve this issue? We apologize for the inconvenience that this may have caused you.

My TV also has been saying that the software is up to date when I try the download. The TV also skipped the previous update. Do I have a similar issue here? How do I know what release date my TV should download in? Upon checking our support page, yes, that is correct. The recent update for your TV is the v6.

You may able to download it through your network or via USB. Here's the link for that:. Your Android TV can install a huge range of apps, just like your smartphone or tablet. Sometimes, it can have some problems getting those apps installed, though. This guide will walk you through the common fixes you can perform when an app won't install on your Smart TV.

For most apps, you will want about MB free; this gives the app enough space to work and perform its task. For music and video apps, it's best to have MB or more, so the app can hold some of the music and video, and play it properly. You will need to sign back in with your Google account after this.

Make sure you have your Gmail email address and password ready. Get Tech Support See How it Works video. For Business. Step-by-Step Guides. Contact Us. Sign In. Browse, search, or select Get more apps to find an app you want to install. The Netflix app will be available until December 1, Make sure the TV software has been updated to the latest version.

Perform a power reset on the TV. Reset the TV to the original factory settings. If the issue has not been resolved, contact the streaming service provider, or search other articles on the support web site.

Make sure that the TV is connected to the Internet. If your Internet connection has a problem, app icons may disappear. Refresh the Internet content. Step:1 Firstly turn on your smart tv.

Step:5 From the obtained results, choose the zoom app and tap on download. Step:6 Simply you can easily find the app under the app section in your Tv.